Australian Outdoor Living VIC

Reviews of Australian Outdoor Living VIC

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  Jacquelyn Brookman Added October 21, 2017

  ★ ☆ ☆ ☆ ☆
  Do not get artificial lawn done by AOL. I decided to go through them despite them being the most expensive as I wanted a professional experience, no hassles and the best quality. I did not receive that.
  Our first sales person tried to trick us and pressure us into signing straight away. We got another person out who was better and we signed with him. After the check and measure, I had to call numerous times to hassle them to get my job booked in (I had already paid over 4K deposit). It was months before they came. The first installer was late every day, stuffed around for the first day and took 3 days to complete the job (rushing at the end and finishing late at night). He tried to trick me into paying more money, told me I could have got the job done for much cheaper had I gone straight through him, and lied about many aspects of the job. The finished job was appalling and caused a flood in my garage so I contacted AOL to get someone to check it. The second installers confirmed that the job was not up to scratch- the garden bed sleepers had not been joined at all, the grass was no level and lumpy, the base was done wrong, the grass wasn't pegged or glued properly, it was cut incorrectly and looked disgraceful. Although the second installers were on my side, it took months of arguing with one of the managers before my job was confirmed to be fixed. The installers told me the whole grass would have to be replaced as it was cut incorrectly all over, but AOL wouldn't agree to it. After getting the general manager involved, it finally got done and to a great standard. However It took 6 months of stress, and my job was pushed back to prioritize others who hadn't paid. They had 8.5k off me, so they didn't care. I had to waste so much time calling and emailing and staying home only to find out my job had been changed again. I'm still waiting for crushed rock to be removed from my driveway, weeks after it has been left. I Will never recommend this company for any of the services they offer.

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